Privacy Policy
NJ EXPRESS LLC FIVE STARS CONTRACTORS
Effective Date: January 1st, 2026
Important Notice Regarding Text Messaging Data
NJ EXPRESS LLC FIVE STARS CONTRACTORS (“we,” “us,” or “our”) DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services.
All text messaging originator opt-in data and consent is kept strictly confidential.
1. Information We Collect
We collect the following types of information:
Personal Information
- Name, email address, phone number, and physical address
- Payment information when you make a purchase or request a quote
- Opt-in records and timestamps for all communication channels, including SMS and email
Non-Personal Information
- IP address, browser type, and device information
- Website usage patterns and analytics
- Cookies and similar technologies
Customer Communication
- Records of inquiries and service requests
- Appointment details and preferences
- Service history and feedback
2. How We Use Your Information
We use collected data for:
- Providing and improving our services
- Processing transactions and payments
- Communicating with you about your inquiries, appointments, estimates, services, and promotions
- Enhancing website functionality and user experience
- Ensuring security and fraud prevention
- Maintaining records of your communication preferences and consent
- Responding to customer service requests
- Scheduling and confirming appointments
- Sending service-related notifications and updates
- Sending promotional communications only when you have provided the appropriate consent
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages from NJ EXPRESS LLC FIVE STARS CONTRACTORS related to our services, including appointment reminders, appointment confirmations, customer support, service updates, estimate follow-ups, and, where separately consented to, promotional communications.
Opt-In & Consent
- You will only receive SMS messages if you have explicitly opted in.
- SMS consent is optional and is not a condition of purchasing goods or services.
- We maintain timestamped records of all opt-in actions where applicable.
- We comply with the Telephone Consumer Protection Act (TCPA) and applicable messaging requirements.
- Consent to receive SMS messages applies only to NJ EXPRESS LLC FIVE STARS CONTRACTORS and is not transferred to unrelated third parties.
Opt-Out Instructions
- You can cancel SMS notifications at any time by replying “STOP.”
- You will receive a final confirmation message, and no further SMS messages will be sent unless you opt in again.
- All opt-out requests are processed promptly.
Message Frequency & Content
- Message frequency varies based on your interactions with our business.
- Messages will be directly related to the services you have requested or communications you have consented to receive.
- Promotional text messages will only be sent when appropriate consent has been provided.
- Message frequency may vary.
Help & Support
Reply “HELP” for assistance or contact us at:
Email: support@fivestarscontractorsllc.com
Phone: +1 240-290-8695
Customer support is available during regular business hours.
Carrier Information
- Message and data rates may apply.
- Carriers are not liable for delayed or undelivered messages.
- Supported carriers include major U.S. wireless carriers and most regional carriers.
SMS Data Protection Statement
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We implement appropriate data protection measures to safeguard your SMS opt-in information and consent records.
Your mobile number, SMS consent status, and messaging opt-in records will not be sold, rented, transferred, or otherwise provided to third parties or affiliates for their own marketing or promotional purposes.
4. Information Sharing & Disclosure
We do not sell, rent, or trade your personal information.
We may share limited information only when necessary for legitimate operational purposes, as described below.
Service Providers
We may use service providers that assist us in operating our business, such as:
- Payment processing providers
- Appointment scheduling platforms
- Website hosting providers
- Customer service providers
- Communication infrastructure providers
- SMS messaging providers solely for the purpose of delivering messages you have consented to receive
These service providers are permitted to use information only as necessary to provide services on our behalf and are expected to maintain appropriate confidentiality and security protections.
SMS opt-in data and consent are not shared with third parties or affiliates for marketing or promotional purposes.
Legal Compliance
We may disclose information when reasonably necessary:
- To comply with applicable law, regulation, legal process, or valid governmental request
- To respond to lawful requests from public authorities
- To protect our rights, property, customers, or safety
- To investigate fraud, abuse, security incidents, or violations of our policies
- To comply with court orders or other legal obligations
Business Transfers
If our company undergoes a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of that transaction where permitted by applicable law.
However, text messaging originator opt-in data and consent will remain subject to applicable messaging and privacy requirements and will not be used by unrelated parties for marketing purposes without appropriate consent.
5. Data Security
We implement and maintain reasonable security measures designed to protect your personal information. These measures may include:
- Encryption of sensitive data in transit and at rest where appropriate
- Secure access controls and authentication mechanisms
- Regular security assessments and updates
- Employee training regarding data protection
- Breach notification procedures in accordance with applicable laws
- Secure backup systems and disaster recovery procedures
- Access restrictions based on legitimate business needs
Although we take reasonable precautions to protect your information, no electronic storage system, internet transmission, or security measure can be guaranteed to be completely secure.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve functionality, understand website usage, and enhance your experience. Cookies may be used to:
- Remember user preferences
- Analyze website traffic and usage
- Improve site performance
- Understand how visitors interact with our website
- Support security and fraud-prevention measures
You may configure your browser to reject or restrict cookies. However, disabling certain cookies may affect some website functionality.
7. How Long We Retain Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, meet legal or regulatory requirements, resolve disputes, maintain appropriate business records, and enforce our agreements.
SMS consent and opt-out records may be retained as necessary to demonstrate compliance with applicable messaging requirements and to ensure that opt-out preferences are honored.
8. Your Privacy Choices
Depending on applicable law, you may have rights regarding your personal information.
You may contact us to request:
- Access to personal information we maintain about you
- Correction of inaccurate information
- Deletion of certain personal information where legally permitted
- Information regarding how your data is used
- Changes to your communication preferences
You may opt out of SMS communications at any time by replying STOP to a message from us.
You may also contact support@fivestarscontractorsllc.com to request assistance with your communication preferences.
9. Marketing Communications
We may send marketing communications only when permitted by applicable law and when appropriate consent has been obtained.
For SMS marketing:
- Consent must be provided separately and voluntarily.
- Consent is not a condition of purchasing goods or services.
- You may opt out at any time by replying STOP.
- Message and data rates may apply.
- Message frequency may vary.
We do not use SMS consent obtained for NJ EXPRESS LLC FIVE STARS CONTRACTORS to authorize marketing communications from unrelated businesses.
10. Children's Privacy
Our services are intended for adults and are not directed to children under the age of 18.
We do not knowingly collect personal information from children under 18 through our SMS messaging program.
If we become aware that personal information from a child has been collected inappropriately, we will take reasonable steps to delete it.
11. Third-Party Websites
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices, security practices, or content of third-party websites.
We encourage users to review the privacy policies of any external websites they visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal requirements, or regulatory obligations.
When changes are made, the updated Privacy Policy will be published on our website with a revised effective date.
Continued use of our website or services following an update constitutes acknowledgment of the revised Privacy Policy to the extent permitted by applicable law.
13. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:
NJ EXPRESS LLC FIVE STARS CONTRACTORS
Address:
20101 ROTHBURY LN 2302
MONTGOMERY CONTY, MD 20888
UNITED STATES
Phone: +1 240-290-8695
Email: support@fivestarscontractorsllc.com
Website: https://md.fivestarscontractorsllc.com/
Effective Date: January 1st, 2026